InGruppetto delivery charges are calculated based on the Following

Delivery Services	Delivery Charges	Conditions
Shipping Across UAE	Shipping prices may vary between AED 20 and AED 60 for orders below AED 450	For national shipments, we primarily work with Quiqup or Emirates Post to ensure reliable and timely service. Same-day delivery within Dubai for orders placed before 11:30 AM GST. Orders placed after this time will be delivered on the following day. Standard delivery within the UAE for orders placed before 11:30 AM GST. Orders placed after this time will be delivered within 2–3 business days. Free Shipping** is available on orders above AED 450.
International Shipping*	Shipping prices may vary between AED 120 and AED 360 for orders below AED 700	For shipments outside of the UAE, we primarily work with DHL. Depending on the destination country and customs clearance procedures, international shipments are typically delivered within 3 to 5 working days. Free shipping** is available on orders above AED 2,000 or AED 2,500, depending on the destination and shipping conditions.

ORDER PROCESSING & SHIPPING*

1. InGruppetto processes orders Monday to Friday, excluding Saturdays, Sundays, and public holidays. Orders are shipped complete only, meaning dispatch will typically take place once all items in the order are available and ready for shipment.

2. National and International shipping fees are calculated at checkout based on estimated weight, dimensions, order value, and destination, and reflect the best available shipping rate at the time of purchase.

In certain cases, particularly for large, bulky, or heavy items, the final shipping cost may vary due to actual dimensional weight, packaging requirements, courier surcharges, or destination-specific regulations and fees.

If a shipping cost adjustment is required, the customer will be contacted prior to dispatch. Orders will only be shipped once the revised shipping cost has been approved by the customer.

InGruppetto reserves the right to adjust shipping charges to accurately reflect the final logistics cost. We are committed to maintaining transparency and fairness in all shipping-related charges.

3. If no one is available to accept delivery, the customer may be required to arrange an alternative delivery date or collect the order directly from the courier, in accordance with the courier’s policies.

4. For all shipments outside the UAE, the customer is responsible for any applicable customs duties, taxes, or import charges imposed by local authorities.

5. For deliveries to other Emirates and remote areas, please check availability by reaching out to our sales team at +971 (0)44 919 867, emailing us at sales@ingruppetto.com, or simply clicking the green WhatsApp icon at the bottom left of the page.


GLOBAL REGIONS WE SELL & SHIP TO**

- ASIA: Afghanistan, Armenia, Azerbaijan, Cyprus, Georgia, Hong Kong SAR, India, Japan, Kazakhstan, Malaysia, Pakistan, Philippines, Singapore, South Korea, Tajikistan, Türkiye, Uzbekistan.

- EUROPE: Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom.

- GCC: Bahrain, Kuwait, Oman, Qatar, Saudi Arabia.

- MENA: Algeria, Djibouti, Egypt, Mauritania, Morocco, Somalia, Tunisia, Iraq, Israel, Jordan, Lebanon, Mali, Nigeria (Niger), Senegal.

- NORTH AMERICA: Canada, United States.


CANCELLATION, RETURN AND EXCHANGE POLICY

Our goal is to ensure that every customer is fully satisfied with their purchase. We kindly recommend providing your email address and phone number when registering, so we can contact you promptly should we need to communicate with you regarding any issue related to your order or the products purchased.


CANCELLATION

We completely understand that you may sometimes change your mind after placing an order. If this happens before your order has been processed, you can easily cancel it by calling our Sales Team at +971 (0)44 919 867 or by clicking the green WhatsApp icon at the bottom left of the page. We will make every effort to cancel your order, provided it has not yet entered processing.

If your order has already been processed, the cancellation will instead be handled as a return. For more details, please refer to our Returns section.

In any case, our Customer Service team is always available and happy to assist you.